Country Coach Fixes Canadian Compliance Issues
“We were getting pummeled with calls and e-mails from folks wanting to import a Country Coach motorhome into Canada, but they were met with restrictions from the Canadian government,” said David Diamond, COO of Country Coach Corp. “It wasn’t a big deal at first, but what has happened in recent years is the Canadian market has gotten hot.”
Country Coach owners attempting to register their RVs in Canada were turned away by Canada’s Registrar of Imported Vehicles (RIV), which falls under the oversight of Transport Canada. Diamond likened the RIV’s role to the Department of Motor Vehicles in the U.S.
“People would go to the RIV with a Country Coach to import it into Canada, and the RIV would say that they needed to show documents from the manufacturer indicating the coach didn’t have any recalls and was fully compliant,” he said.
To assist those Country Coach owners, Country Coach Corp.,which owns all of the intellectual rights of Country Coach, contacted Transport Canada, which oversees the RIV. The company and Transport Canada together worked out a procedure that enures Canadian compliance of the Country Coach motorhomes and enables them to be imported by RIV.
“Transport Canada said ‘you’re the factory, you’re the place where it was built, and you’ve got all the info on the coach. If a customer wants to import it and they bring the coach to your company for an inspection and correction of any recalls that are outstanding, and you document the service work, that’ll be fine,’” Diamond said.
Country Coach Corp. performed compliance service work for a customer going to Canada last week, Diamond said. To register the unit in Canada, the customer had to give the Country Coach service invoice to the RIV, which verified that the unit was inspected by the factory, cleared of past safety recall issues, made Canadian compliant, and that the warranty bulletin work was also completed.
“All these people that have been on the fence about whether to buy a Country Coach or not can now go ahead and buy one,” he said.
For information about importing a Country Coach motorhome into Canada, contact Service Manager Doug Beaudry at (541) 234-2167, or firstname.lastname@example.org.