New York Attorney General Letitia James has announced agreements with the former and current owners of two RV dealerships in upstate New York, Albany RV and Buffalo RV, for failing to provide consumers with timely repairs.
The agreements with RV One Superstores Inc. and RV Retailer East LLC – the former and current owners, respectively, of Albany RV and Buffalo RV – resolve an investigation by the Office of the Attorney General (OAG) that found both companies engaged in deceptive practices and failed to make timely repairs to consumers’ vehicles. The two dealerships have already repaired consumers’ RVs, and RV One Superstores will pay $50,000 to compensate consumers who were harmed by the dealerships’ dishonest business practices.
“RVs are costly investments, which is why it’s so important that consumers get accurate information and timely repairs when they make these purchases,” said Attorney General James. “Because of our action, repairs have already been completed and consumers will be compensated for delays. New Yorkers can trust that my office will always fight to protect their wallets and help them get what they have paid for.”
Since 2015, the OAG has received approximately 70 complaints against Albany RV and 16 against Buffalo RV. The OAG’s subsequent investigation revealed that many consumers faced lengthy delays when they sought to obtain repairs from the dealerships — waiting weeks or months to schedule or obtain a repair. Many consumers also complained that the dealerships were not responsive to their phone calls and inquiries concerning the status of their repairs.
Additionally, some consumers complained that sales representatives misled them during the sales process about the scope of warranty coverage or the condition of the used vehicles they agreed to purchase, or made false promises concerning repairs or cleaning services that would be provided before consumers would take possession of their RVs.
In December 2018, RV One Superstores sold the two dealerships’ assets to RV Retailer East, which has owned and operated the dealerships since that time.
To read the rest of the settlement details, click here.
