Dominic A. Michele Jr. began his Fixed Operations career in 1987, and now operates Procedures on Purpose as a consultant. Michele’s works include a warranty advisor training manual and several articles written for RV PRO Magazine. He can be reached by email at firstname.lastname@example.org.
Training of all dealership personnel is crucial if you intend to succeed in this industry. You wouldn’t think dealers would put an inexperienced sales person on the sales lot by themselves, yet I have seen this time and time again.