For the 10th consecutive year, the Mike Molino RV Learning Center and the Florida RV Trade Association have renewed their partnership to provide online training for RV dealership personnel through the Distance Learning Network.
The Network is designed to make dealership training more convenient and cost-effective by offering dealers a yearly subscription for unlimited access to more than 50 online training sessions, coursework reviews and test preparation.
“Because it’s delivered right to your dealership, this is extremely cost-effective training and that is important as dealerships will have more employees to train as the economy improves,” FRVTA Executive Director Lance Wilson said.
The 2015-16 Distance Learning Network lineup includes a curriculum designed to improve the performance of most dealership personnel, including:
- RV Technician Certification Preparation Courses: More than 40 hours of instruction will help train and prepare RV service technicians for the RVDA-RVIA RV Service Technician Certification tests, and completion fulfills recertification requirements.
- Service Writer/Advisor Course: This three-hour program is ideal for both veteran service writer/advisors and new hires. Presented by service writer/advisor veteran Andrea Blackmon, the program helps prepare your personnel for the RV Learning Center’s Service Writer/Advisor Certification test. Completion of the course counts toward recertification requirements.
- Advanced/Manufacturer Specific Training: Features product-specific training from RV manufacturers and suppliers from within the RV industry.
- RV Greeter – Receptionist Course: A 50-minute program that covers: the importance of customer service; the skills and expectations for the RV receptionist; the importance of making the right first impression; communicating on the phone; handling difficult customers; and organizational techniques for the workplace. The program is suitable for anyone needing customer service skills. The program includes a final exam and certificate of completion.
A one-year subscription to the program costs $995 per dealership location. The subscription term is Aug. 1, 2015 through July 31, 2016.