Frank Tamburrini, general manager of Integrated Dealer Systems, will lead a workshop on creating a business model that focuses on customer experience in the fixed ops track at the 2021 RV Dealers Convention/Expo. The event will take place Nov. 8 – 12 at Paris Las Vegas.
“Customer Service is Tactics: Customer Experience Should be in Your DNA” takes place Wednesday, Nov. 10 from 3:15 – 4:15 p.m. PT. This workshop will show attendees how to boost service efficiency and increase customer satisfaction by focusing on the customer experience, end-to-end.
The learning objectives for the session include:
- What some of the most common customer service myths are and what to focus on at the dealership.
- The “customer experience loop” playbook to drive repeat business, without burning out service employees.
- How to optimize service department processes and track the right metrics for success.
The RVDA Convention/Expo Committee is working to provide a variety of workshops and networking events that will aid dealers in building on an expanding market and interest in RVs and RV travel. The convention/expo is sponsored by RVDA, the National RV Dealers Association, RVDA of Canada and the Mike Molino RV Learning Center.
Companies interested in partnership, sponsorship, exhibiting and Vendor Training +Plus can contact Julie Newhouse at jnewhouse@rvda.org.