Dealership services veteran Kimberly Schultz, a speaker new to the RVDA Convention/Expo, will deliver a fresh perspective to fixed operations during her presentation at the 2022 RV Dealers Convention/Expo. The convention/expo is Nov. 7-11 at Caesars Palace in Las Vegas.
At 2:00 p.m. on Wednesday, Nov. 9, Schultz presents “Effective Dealership Peer-to-Peer Training.” Research shows that people more readily adopt new information through their trusted networks. This approach develops a group of in-house experts that in turn will train all other employees.
Learning objectives for this session include:
- How to prepare for Peer-to-Peer Training
- Design of documentation and SOPs to have the right mix between policies, procedures, and application of tools used
- Importance of materials needed for training
- How to measure progress
Schultz is director of professional services with Integrated Dealer Systems.
To view a complete list of workshops and presentations, click here. Companies interested in partnership, sponsorship, exhibiting and Vendor Training +Plus opportunities can contact Julie Newhouse at (703) 364-5518 or email jnewhouse@rvda.org.