Tom Kline is the founder of consulting firm Better Vantage Point, and he’s constantly cautioning dealers against having a “they-would-never-audit-our-shop” mentality, given the financial stakes that come with violations. Some other shops, Kline said, just don’t really think about it – out of sight, out of mind. Avoid that trap, he said. In this video entry, Kline describes the process of starting up a compliance program. Just start one, he said, and you’ve already taken a major step toward staying out of trouble.
