Freightliner Custom Chassis Corp. (FCCC) said it is expanding its commitment to providing the best ownership experience in the RV industry with the launch of its My 24/7 Direct digital tool for RV owners.
The new My 24/7 Direct serves as a unique “digital glove box” and the go-to resource for FCCC owners, providing them password-protected, personalized access to key RV materials, including owner manuals, FCCC training guides, maintenance info and easy access to FCCC’s 24/7 customer support.
One of the most important new additions to My 24/7 Direct is the My Maintenance feature, which provides RV owners a convenient way to track and save their coach’s schedule for 12 different maintenance functions in a single, easy-to-follow location. The My Maintenance feature automates the entire maintenance process for RV owners, automatically notifying them about upcoming maintenance tasks based on factory schedules specific to their chassis.
“The My Maintenance feature takes something that used to be an unnecessarily complex and uncertain part of RV ownership and makes it incredibly simple, straightforward and customizable for owners,” said Bryan Henke, manager of product marketing with FCCC. “Overall, this new My 24/7 Direct app provides owners an impressive array of features that bring an extra level of confidence to make their ownership extraordinary and worry-free. They purchased their dream coach to enjoy the lifestyle, not worry about maintenance. My 24/7 Direct puts peace of mind in the palm of their hands and lets us take care of the rest.”
Additional features of the new My 24/7 Direct app include:
- An enhanced service locator that enables owners to filter searches by Elite- and Oasis-level service centers
- An extensive library of manuals and guides covering all aspects of the coach and its operations, including for FCCC-exclusive features like DriveTech, UltraSteer and V-Ride
- Convenient access to Freightliner Chassis Owners Club (FCOC) information
- A mileage tracker
- A growing library of helpful video tutorials
- A helpful “Notes” function enabling owners to keep customized notes
- Owner-education resources through Camp Freightliner
- The new My 24/7 Direct digital tool is available as an app and through its website at my247direct.com.