Myril Shaw, chief operating officer of Dealer Profit Services, will lead a workshop on using a well-known behavioral model in psychology to improve F&I performance from mediocre to magnificent in ways that are measurable, replicable and that drive continual improvement in the F&I track at the 2021 RV Dealers Convention/Expo. The event will take place Nov. 8 – 12 at Paris Las Vegas.
“From Meh to Magnifique – Driving F&I Performance Excellence and Continual Improvement by Achieving Unconscious Competence” takes place from 4:30 – 5:30 p.m. PT on Thursday, Nov. 11. This workshop will show attendees how to lead their F&I departments to continuous levels of improved competence.
- The learning objectives for the session include:
A full understanding of the key metrics used to accurately measure F&I performance. - The steps required to implement and measure a continual improvement process.
- Knowledge of the performance targets required for F&I excellence.
Visit www.rvda.org/convention for regular updates as the convention approaches. You can also get convention updates on LinkedIn, Twitter, and Facebook by following #RVDAConEx.