RV fixed operation professionals will be able to attend the RV Dealers Convention/Expo at Paris Las Vegas at a special price for an intensive series of workshops focusing on service management and warranty administration.
During Fixed Operations Day on Thursday, Nov. 14, dealership employees can access a wealth of information provided by RV industry experts and vendors that will help improve profitability and efficiency in all areas of the service drive. RV Learning Center certified fixed operations professionals can also use the workshops for CEU credits to recertify.
Workshops set for Fixed Operations Day include:
4 Simple Changes for a Record Year in Fixed Operations
- Ken Barnes, DealerPRO RV Training
This workshop will provide the outline for RV Service and Parts departments to dramatically increase gross profits through proven processes to include compensation plans, training outlines, measuring results and making adjustments.
Tune Up Your Warranty Processes
- Garry Enyart, RV industry consultant, James Pearo of Hilltop Camper & RV
This workshop can help your dealership overcome common bottlenecks clogging up warranty processing and reimbursement. Learn how to work with all stakeholders in warranty repair process to improve Repair Event Cycle Time (RECT).
Pulse Check: Current RECT Trends and What’s Driving Them
- Don Miller, IDS – Integrated Dealer Systems
In this presentation, IDS will look at the key insights of the latest RECT trends and where they may be heading in 2025. This presentation is designed to help you benchmark your dealership’s performance against the rest of the industry.
Level Up Your Technician Training with RVTI
- Sharonne Lee and Justin Rickett, RV Technical Institute
Take your RV technician training program to the next level with the RV Technical Training Institute (RVTI). Join the RVTI team for this special session and get up to date on the latest industry-approved training and certification programs available for new and experienced technicians.
Tune Up Your Shop for Maximum Performance
- Valerie Ziebron, VRZ Consulting
Is your service department running as well as it could be? Are you consistently delivering profitable, proactive results? This interactive session will dig into shop specifics and uncover key components that need to be tuned up to keep your shop running its best.
Elevate Your Fixed Ops Customer Experience with Automation
- Allison Miller, IDS – Integrated Dealer Systems
The customer experience is something every dealership should be focusing on, especially in fixed ops departments. To maximize profit in fixed ops your customer interactions need to be more frequent, more personalized, and more helpful. In this presentation, you will learn how to leverage automation to build trust and create stronger customer relationships through communication, without burning out your team.
For the complete Thursday workshop schedule, click here.
Vendor Training +Plus Sessions on Thursday include:
The RV Journey – Ensuring a Smooth Path with Your OEM from Delivery to Service
- Kelly Mosher and Mike Pedue, Forest River
Attendees will learn the stages that can help lead to a smooth delivery of the RV from the OEM to the dealership and through the final sale.
Lippert ABS
- Adam Buchanan, Lippert
Lippert has released a new braking platform for towables featuring an anti-lock braking system (ABS) for electric brakes. This training will explain ABS functionality and overall system performance.
RV Solar & Off-Grid Innovation
- David Copeland, Go Power!
Join industry leader Go Power! to learn what’s new in mobile power systems, including new products, advances in existing technology, and easy ways to add solar to every sale that goes off your lot.
World Class Slide-Out Sealing Solutions
- Luc McCarty, Jaeger-UniTek Sealing Solutions
This focuses on our patented slide-out sealing solutions tailored specifically for the recreational vehicle industry.
“One of RVDA’s strategic priorities is to help improve the industry’s Repair Event Cycle Time – or RECT,” said RVDA President Phil Ingrassia. “Offering this special registration convention category expressly for front-line fixed operations professionals is one of the ways the association can encourage best practices that will improve RECT and overall customer satisfaction with their service experience.”
The special discounted Fixed Operations Day price of $389 is good for admittance to the convention beginning on the evening of Wednesday, Nov. 13 for the RVBusiness Top 50 Dealer Award reception, and all-day Thursday, Nov. 14. As a bonus, Fixed Operations Day participants will be able to attend an extra bonus session “Elevate Your Fixed Operations Through Online Training and Certification,” with RVDA Fixed Operations Consultant Tony Yerman, on Friday, Nov. 15. Fixed operations professionals can register for the convention here.