Eight sessions during the virtual 2020 RV Dealers Convention/Expo, which is entering week two this week, will qualify fixed operations professionals for Continuing Education Unit (CEU) credits that may be applied to recertification offered through the Mike Molino RV Learning Center. The live portion of the convention/expo runs through this week, ending Nov. 20, but all CEU-eligible sessions will eventually be available on-demand for registered attendees through Jan. 31.
“These convention/expo sessions offer a convenient and cost-effective way for fixed operations professionals to earn recertification CEUs during a time when in-person training opportunities are limited due to the pandemic,” said RVDA President Phil Ingrassia. “The sessions can be viewed 24/7 and focus on some of the top customer service issues facing RV dealership personnel, so they’re valuable for anyone working in parts and service management, whether they are certified or not.”
Each session qualifies for .5 CEUs. To obtain CEU credit, attendees must complete the evaluation form after viewing the session. The sessions that provide CEUs and the qualifying fixed operations positions are:
Convention Workshop Sessions
Maximizing the PDI Walkthrough
Val Byrd, NTP-STAG
CEU for: Service Manager, Service Writer, Parts Specialist, Parts Manager
Top Safety Gotchas at RV Dealerships
Tedd Ullmann and Brian Davies, KPA
CEU for: Service Manager, Parts Manager
Key Factors for the Successful Business Process
Greg Dewalt, PRVCA
CEU for: Service Manager, Parts Manager
Building a Championship Team: Identifying, Hiring and Retaining Top Performers
Jamison Carrier, Relentless Dealer Services
CEU for: Service Manager, Parts Manager
Building a Positive Customer Experience in Your Service Department
Greg Dewalt, PRVCA
CEU for: Service Writer, Parts Specialist
How to Navigate a Fall Tsunami of Service Opportunities
Trevor Allred and McKay Allen, Kenect
CEU for: Service Manager, Parts Manager
Vendor Training +Plus Sessions
How to Use Texting to Double Your Inbound Leads
Kenect
CEU for: Service Manager, Parts Manager
Service Department: Increase Service Delivery Speed & Experience Using the LightspeedEVO CRM and DMS
CDK Global
CEU for: Service Manager, Parts Manager
The 2020 virtual convention is presented by RVDA, RVDA of Canada, and the Mike Molino RV Learning Center. Follow the convention on social media using #RVDAConEx. Visit www.rvda.org/convention for more information and click here to register.