Fun Town RV has announced the opening of its new Communications and Innovation Center in Fort Worth, Texas. The Communications and Innovation Center was founded as a part of Fun Town’s mission to make the consumer experience better, before and after the sale, the company said. This facility houses the company’s call center, internet sales, marketing, training department and human resources.
“We are proudly staffing and hiring employees at our Communications and Innovation Center,” said Jarrod McGhee, CEO and owner of Fun Town RV. “The employment possibilities are endless, (and) we are excited to be in the great city of Fort Worth, Texas, and taking advantage of the talent pool.”
“Our customers want and deserve top-notch customer service when they invest in an RV,” said Kyle Perry, senior director of business operations and communications. “This facility will be laser-focused on taking care of our customers not only pre-sale but more importantly, after the sale. From inbound call reps to in-house troubleshooting reps, we will pave the way for our customers to stay with us for life. The new campus will hold up to 120 personnel to support our customers as they become part of the Fun Town RV family.”
McGhee noted that the new Fort Worth HQ will allow Fun Town RV to better service their consumers: “With the growing demand for RV’s our mission is to provide the highest quality customer service in the industry, especially to all first-time RVers.”
“We are extremely excited to bring a new online division of sales to Fun Town RV,” added Fun Town’s internet sales and marketing general manager, Joe Anderson. “We will be changing the way consumers browse, shop, and interact online while choosing the perfect RV for their needs. Interactive showrooms and virtual tours are just a couple of ways we are changing the experience for people to fully experience RVs from the comfort of their home.”
According to Statistical Surveys, Fun Town RV sold 22 percent of towable RVs in the Texas market in 2020.
The Fort Worth facility will serve as the corporate headquarters for Fun Town, with its previous Cleburne HQ, now Fun Town RV Mega Center, being repurposed as an HQ & training center for operations. In 2019, Fun Town opened its RV Excellence Center in Elkhart, Ind., to ensure the quality of every RV before it ever reaches a Fun Town RV dealership to be sold.
The Communications and Innovation Center marks the newest Fun Town RV location in Texas, joining sales centers in Tyler, Conroe and at the WinStar World Casino and Resorts.