Elkhart, Ind.-based Heartland RV has launched a new customer satisfaction survey, enabling its customers to provide immediate feedback on their purchase experience with their dealer and their experience with the Heartland customer service and/or parts departments.
“Continuing to improve our customer service and buying experience is a top priority for Heartland. We believe the more feedback we have from our customers, the better we become.” said Jim Fenner, vice president of customer service and quality. “Over the past year, we have implemented a lot of positive changes, and we will continue to do so. We want to ensure we are delivering the very best, high-quality products and service to our customers.”
The customer satisfaction survey offers three tailored surveys based on the customer’s experience with Heartland, including the customer buying experience, customer service experience or the customer’s experience with ordering parts. Depending on the most recent experience, the customer can determine which survey to fill out.
“We value the opinions of our customers and want hear from them to ensure we are doing everything we can to make their RV lifestyle enjoyable,” said Lesley Melvin, Heartland’s director of marketing.
This survey will be accessible to all current and new Heartland owners and will be monitored daily. All customers can find the survey directly at feedback.heartlandrvs.com or from the company’s website.