Integrated Dealer Systems (IDS), an RV, marine and trailer dealership software provider, has announced the launch of IDS Service360 – an end-to-end service solution that is designed to integrate “seamlessly with the IDS Astra G2 dealership management system.”
“With tools for every stage in the customer’s service journey, Service360 empowers dealers to work more effectively and collaboratively, helping them manage and reduce their Repair Event Cycle Time (RECT),” said IDS.
The tools included in Service360 are:
ServiceCRM: This tool helps service writers keep all their tasks in one place and automate customer communications, saving time and avoiding requests from being lost.
Digital Signatures: Service writers can use this tool to email documents to customers directly from a DMS and automatically get them back the moment they are signed, eliminating any unnecessary steps and creating a more efficient workflow, said IDS.
Service Mobile: This mobile app is designed to help service technicians reduce time “running around and more time turning wrenches, whether they are in the client’s driveway, out on the lot or in the great outdoors,” said IDS.
Mobile Work Orders: As an extension of ServiceCRM, service writers can access real-time information on work order-related activities through any device and make their decisions on the go.
Mobile Payments: Powered by Gravity Payments, IDS said this tool “empowers dealer customers to make payments from anywhere, without having to come into a dealership.”
RECT Business Intelligence: Dealers can compare their RECT data to that of other dealers across the country, to pinpoint areas for improvement and ensure top performance.
IDS said that while most tools are standalone, it recommends using all solutions together. The company also urged using the IDS Astra G2 dealership management, particularly the Service module.
“Service360 fills the gaps in the service cycle that dealers have control over when it comes to improving their RECT,” said Frank Tamburrini, the general manager at IDS. “Now, they don’t just have the means to see how they compare to other dealers but to start making meaningful improvements right away.”
For more information, visit https://www.ids-astra.com/service360/.