The Jayco Family of Companies has announced that all models of Jayco Towables, Jayco Motorized, and Entegra Coach have been presented with the 2024 Quality Circle Award at the RVDA Convention/Expo in Las Vegas. These awards illustrate the company’s continued commitment to quality and customer satisfaction, Jayco said. The RV Dealers Association (RVDA) bestows this award on RV manufacturers that achieve the highest rating in the Association’s Dealer Satisfaction Index (DSI) Survey. The DSI measures dealers’ overall satisfaction with manufacturers in reliability/quality, parts, warranty and sales.
Jayco has committed a high level of monetary and physical resources over the past several years to achieve dedicated 100% Pre Delivery Inspection for all brands, the company said, along with the continued improvement measures in all areas of repair event cycle times (RECT). These actions, as well as the company’s continuous improvement and quality efforts, have undoubtedly contributed to winning these awards. The rigorous processes and standards in all areas allow for ongoing improvements in manufacturing, customer service, warranty and technical support.
“Winning the DSI award has been part of our stated yearly goals for several years now,” stated Ken Walters, president and CEO of Jayco Inc. “Our ongoing commitment to quality, dealer relations and our people leads us to continuous improvement in all areas of our business. We are thankful to our dealer partners for the confidence they have placed in us and for once again honoring us as part of the Quality Circle Awards.”
RVDA received DSI responses from 585 dealership locations in the U.S. and Canada that included 2,632 brand ratings, an average of 4.5 per dealer. The top-rated manufacturers were recognized and received their awards on Nov. 12 at the Paris Resort and Casino. These brands/manufacturers received at least 15 dealer responses and scored 4.25 or above on a 5-point scale in overall dealer satisfaction in the association’s survey conducted June through September.
In addition to the DSI awards, two Jayco Family of Company team members were presented the RV PRO 40 Under 40 Award during the RVDA Convention/Expo: Ryan Forgey, vice president of engineering, and Jeremy Yoder, director of engineering. The presentation took place the evening of Nov. 12, also at the Paris Resort and Casino. The fifth annual awards are presented to 40 of the brightest up-and-coming leaders under 40 years old from across the RV industry. The honorees are chosen based on contributions to their workplace, industry tenure and involvement in their communities. The winners were nominated by their peers for above-and-beyond determination, leadership and success in their respective markets.
“We have been blessed with a great deal of young talent that we invest a lot of time, energy, and effort to nurture and develop,” said Walters. “Ryan and Jeremy both exemplify that and play a critical role in our overall success! We couldn’t be prouder of this recognition, and to have them be such a huge part of the team.”