Lightspeed announced the winners of its second annual RV Dealership RECT (Repair Event Cycle Time) Excellence Awards.
The winners were recognized during the RV Dealers Association (RVDA)’s 2023 RV Dealers Convention Spotlight on Excellence luncheon held in Las Vegas on Nov. 7.
The awards celebrate the achievements and efforts of five award-winning RV dealerships in reducing RECT time and improving customer service. These dealerships span locations across the U.S. and represent a wide range of dealership size and RV expertise.
The Lightspeed 2023 RV RECT Excellence Award winners are:
- Bish’s RV – Traverse City, Michigan
- Quietwoods RV Sales & Service – Neenah, Wisconsin
- Tulsa RV – Catoosa, Oklahoma
- Campbell RV – Sarasota, Florida
- TAC RV – Moyock, North Carolina
The recipients were chosen based on year-over-year improvement in reducing RECT time, which is vital for successful dealerships in the RV industry. RECT remains one of the biggest differentiators for successful dealerships. Managing RECT helps dealers spot dealerships’ service shortcomings and focus on making improvements. Additional benefits of understanding RECT include reducing employee burnout and delivering a better customer experience.
“We are thrilled to recognize these outstanding dealerships for their commitment, grit and accomplishments,” said Kris Denos, president of Lightspeed. “Their dedication to reducing RECT time is truly inspiring, and we are proud to work with them as industry leaders. We offer sincere congratulations to the winners of the 2023 RV Dealership RECT Excellence Awards!”