Lightspeed, a leading dealer management solution (DMS) provider, announced the winners of its third annual RV Dealership RECT (Repair Event Cycle Time) Excellence Awards. The winners were recognized during the RVDA’s 2024 RV Dealers Convention Spotlight on Excellence Luncheon, held in Las Vegas on Nov. 12.
The awards honor the achievements and efforts of five RV dealerships in reducing RECT time and enhancing customer service. These award-winning dealerships, spanning locations across the U.S., represent a diverse range of dealership sizes and RV expertise.
The Lightspeed 2024 RV RECT Excellence Award winners are:
- Vacationland – Illinois (com)
- Tulsa RV – Oklahoma (net)
- Bish’s RV – Omaha, Nebraska (com)
- RV Supercenter – Menifee, California (com)
- Outlet Recreation – Clearwater, Minnesota (com)
Recipients were chosen based on their significant year-over-year improvements in reducing RECT time — a critical factor in dealership success within the RV industry. Effective RECT management enables dealerships to identify service inefficiencies, enhance operations, and improve overall customer satisfaction. In addition to boosting customer experiences, better RECT management also helps reduce employee burnout by streamlining workloads and processes.
This year also saw the introduction of a new award category: the RV Innovator of the Year Award, which recognizes an OEM that has significantly advanced innovation through forward-thinking contributions to the RV industry. The purpose of this award is to spotlight companies that are pioneering advancements in RV technology and elevating the customer experience with innovative solutions. Forest River was selected as the inaugural recipient of the RV Innovator of the Year Award for its work in providing dealers with higher efficiencies through integrations for VIN decoding, unit bulletins/recalls and parts price files.
“Forest River is setting new standards for dealership efficiency,” said Jeremy Johnson, senior manager of OEM and business development at Lightspeed. “Their progressive approach is helping dealerships streamline operations and deliver faster, more accurate service, ultimately enhancing the customer experience.”
“We are thrilled to celebrate the achievements of all our award winners, whose commitment to excellence sets a benchmark for the entire RV industry,” said Brian Provost, president and CEO of Lightspeed.
Lightspeed continues to offer innovative tools to help RV dealers improve service efficiency, the company said, ensuring RV customers get back on the road faster. To learn more about Lightspeed, visit lightspeeddms.com.