Lippert Components announced the promotion of Pamela VanderMel to vice president of warranty.
VanderMel brings over two decades of invaluable experience and dedication to her new role, Lippert said. Since beginning her journey with Lippert in 2002 as an inaugural member of the Lippert Customer Support Services Team, VanderMel has consistently demonstrated her unwavering commitment to customer satisfaction and operational excellence.
Throughout her tenure, VanderMel has held pivotal roles within the company, including customer service manager and general manager of Plant 39. As the director and later senior director of warranty, she has spearheaded numerous initiatives focused on product improvement, safety, OEM relations, vendor recovery and warranty administration.
In her new capacity, VanderMel will assume broader responsibilities, overseeing warranty operations across all product segments. Her role will encompass enhancing customer support services and strengthening interactions with customers at every level.
“I am deeply honored and excited to take on this new challenge as Vice President of Warranty,” Pamela said. “I look forward to leveraging my experience and collaborating with our exceptional teams to drive continuous improvement and deliver unparalleled service.”
VanderMel’s dedication to excellence extends beyond her professional endeavors. She has also served as a board member of the RV Women’s Alliance (RVWA) and the Elkhart County Habitat for Humanity, reflecting her commitment to community engagement and philanthropy.
Commenting on VanderMel’s promotion, Senior Vice President of Customer Support Services April Klein-Carroll said, “I have had the pleasure of working with Pamela for more than a decade and am so proud to support her in her new role. Her promotion to Vice President of Warranty is a testament to her outstanding leadership, extensive expertise and dedication to driving positive change within our organization. I have every confidence that Pamela will continue to excel in her new role, further strengthening Lippert’s position as an industry leader in delivering exceptional products and services to our valued customers.”