During an education session entitled “The New RV Industry Service Management Recommended Practices” to be held at the upcoming RV Dealers Convention/Expo, new recommended services practices will be unveiled by a panel of industry experts.
The panel includes Harold Oehler, attorney, certified mediator and RV industry trainer with Oehler Mediation and Training; David Thomas, Keystone RV’s general counsel; Tobi Conroy, THOR consumer affairs liaison; and Jim Ganther, president of Mosaic Compliance Services.
“The New RV Industry Service Management Recommended Practices” session begins at 8 a.m. Nov. 14 and is part of the dealer/GM education track. The new set of practices will help dealers learn to gain manufacturer protection against lawsuits and how to recover a customer who has persistent service issues. In addition, dealers will have a 360-degree view of how to partner with manufacturers.
Learning objectives for this session:
- How to eliminate lawsuits inexpensively and quickly as soon as the claim is filed
- How to work together with your manufacturer so that the manufacturer pays for your legal defense and protects you from judgment
- How to partner with their manufacturers to prevent consumer lawsuits