Pull Through Sites Mobile RV, based in St. Louis, Missouri, announced substantial growth in 2023 and shared insights into the promising outlook for the mobile RV industry in 2024.
Jessica Rider, owner and founder of Pull Through Sites Mobile RV, said she is poised to lead the charge in shaping the future of mobile RV services, setting a standard for excellence and customer service in the industry.
“When we founded Pull Through Sites Mobile RV in 2019, our goal was to make a positive impact on the RV industry, placing a strong emphasis on end-consumer satisfaction,” Rider said. “Our decision to pivot to a mobile RV repair company in late 2021 was driven by a commitment to provide efficient and accessible solutions. The 10-times growth we experienced from 2022 to 2023 is a testament to the effectiveness of this approach, and we are enthusiastic about sustaining this growth in 2024.”
Mobile RV services have experienced a surge in popularity, offering a practical alternative to the extended wait times and sluggish repairs often associated with traditional dealerships. Rider emphasized the pivotal role of mobile RV services in meeting the urgent needs of consumers, especially when faced with emergency repairs on the road.
These services are anticipated to experience continued growth in 2024. However, achieving sustained success will require technicians to elevate their level of customer service. Mobile repair companies are advised to explore avenues beyond cash transactions, diversifying their services to better serve customers and adapt to evolving market demands.
Predictions suggest that traditional dealerships may revamp their service offerings to compete with mobile repair services, intensifying competition. Rider encouraged collaboration among industry players to offer enhanced solutions for RV consumers.
The surge in demand for mobile RV services is attributed to consumers seeking alternatives to lengthy wait times and slow repairs at traditional dealerships. Mobile RV services address this gap by providing swift and efficient on-the-road repairs.
“Our focus on superior customer service has allowed us to offer deeper resources to consumers. By aligning ourselves with manufacturers, we can effectively assist customers with warranty and insurance issues in the field. This sets us apart in our market,” Rider said.
As the business landscape becomes more competitive across sectors, Rider predicts a widening gap between part-time RV repair businesses and those operating from fixed locations. This underscores the importance of adapting to changing consumer preferences.
When RV enthusiasts face unexpected repair needs on the road, mobile RV services step in to provide quick solutions, ensuring that consumers can resume their journeys without significant disruptions. Extended-stay RV travelers often encounter difficulties in getting timely repairs when they are far from the dealerships where they made their purchases. Mobile RV services are instrumental in bridging this gap and transforming how consumers experience RV maintenance.
“Our hope is to be an example for other mobile RV technicians, demonstrating that profitable businesses can raise the bar for customer service in an industry in need of alternative solutions,” Rider said.
The RV Technical Institute (RVTI) has presented a significant opportunity for the growth of mobile RV services, the company said. However, the responsibility now lies with new technicians to establish sustainable businesses with a strong emphasis on customer service to make a lasting impact.