The RV Dealers Association said it is continuing to expand educational opportunities for the upcoming 2020 RV Dealers Virtual Convention/Expo Nov. 9-20.
The latest additions to its Vendor Training +Plus (VTP) workshops include both CDK Global Lightspeed and Kenect presenting workshops during the show.
CDK Global Lightspeed will offer “Service Department: Increase Service Delivery Speed & Experience using the LightspeedEVO CRM and DMS.” Speaker Chris Hauck, product manager for CDK Global Lightspeed, will help dealers understand how they can utilize technology to create an unparalleled customer experience in the service department.
CDK also presents “Sales Department: Optimize the Sales Funnel Using the LightspeedEVO CRM and DMS,” in which Hauck helps dealers understand the benefits of the software for the customer experience in the sales department.
Kenect said its sessions will include:
Ryan Browne, vice president of customer success, hosting “Announcing Five New and Exciting Features Included with Your Kenect Subscription” exclusively for current Kenect customers.
Also, “How to Use Texting to Double Your Inbound Leads” looks at communicating with customers. It will be presented by Trevor Allred, vice president, business development. Attendees will learn how to double inbound leads using text messaging, Kenect said of this workshop.
RV industry companies interested in participating in the virtual expo can still contact Julie Newhouse at jnewhouse@rvda.org to explore Vendor Training +Plus workshops as well as partnership, sponsorship, and exhibiting opportunities.
For more details on the schedule, pricing and to register, click here.