Video previews featuring several 2026 RV Dealers Convention/Expo session presenters are now available for attendees to view in advance at rvdaexpo.com. These short previews give dealers an early look at the experts, topics, and takeaways that will be featured during this year’s event, taking place Nov. 9-13 at Paris Las Vegas.
The video clips highlight key sessions at the convention providing attendees with a convenient way to explore content and begin planning their personalized schedules. Presenters share insights on the operational, sales, service, digital marketing and leadership strategies they’ll cover during their sessions.
“Dealers want to maximize their time at the convention/expo,” said RVDA President Phil Ingrassia. “These previews offer an advance look at the practical, high-value education attendees can expect in Las Vegas.”
Video Previews Now Available
- Jamison Carrier – Building a Championship Team: How Leading Dealerships Attract Top Performers
- A practical look at how top dealers proactively recruit, hire, and develop high-performing employees by building a strong culture, disciplined processes, and a long-term talent pipeline.
- Rob Cochran – From Check-In to Cash Flow: Fixing the Hidden Gaps in RV Service Operations
- Shows how better intake, inspection, and documentation practices reduce delays and rework while improving communication, repair cycle times, and service department profitability.
- Glo Cuiffi – Staffing Is NOT the Problem: How RV Dealers Attract, Keep & Grow Great People
- Explains how dealers can strengthen retention, develop leaders, reduce turnover, and build a culture of accountability that supports long-term performance.
- Mark Koep – The AI Paradigm Shift: Navigating the New Era of Digital Interaction in Outdoor Travel
- Explores how dealerships can adopt AI-native operations, automate internal processes, and use data to improve efficiency while maintaining strong human-centered customer experiences.
- Keryn Lynn – The Hidden Revenue in Your Service Department
- A systems-based approach to capturing more service opportunities through improved follow-up, faster response times, better communication, automation, and KPI tracking.
- Keryn Lynn – Practical AI for Dealerships
- Covers practical AI tools and workflows that help dealers improve communication, reduce response times, increase booked appointments, and streamline operations without adding staff.
- Ross Perrelli – From Inventory to Income: Driving RV Dealership Profitability Through Strategic Floorplan Management
- Shows dealers how to use inventory segmentation, dashboards, and the Price–Placement–Pace framework to manage aging units, protect margins, and improve cash flow.
- Paul Sheldon – F&I Is a Team Sport: Let’s Win Better Together
- Demonstrates how F&I can unify sales and service to improve product acceptance, customer trust, retention, referrals, and overall dealership profitability.
- Jered Sobel – Manage Your Inventory Age Through the Sales Manager
- Explains how sales managers can use the sales process to control inventory age, engage teams in inventory management, and reduce reliance on costly last-resort tactics.
- Theresa Syer – Moments That Matter: Turning Everyday Interactions Into Experiences Customers Remember
- Helps teams identify and elevate key customer touchpoints through intentional communication and human-centered interactions that build trust and loyalty.
- Theresa Syer – Building a Customer Experience Strategy That Drives Consistent Dealership Execution
- Provides a practical framework for aligning team behaviors, communication standards, leadership routines, and daily practices to deliver consistent customer experiences across the dealership.
- Ron Wheeler – Your Website Is a Dinosaur – Find Out Why & What You Need To Do!
- Breaks down why many dealership websites underperform and offers actionable steps to improve conversion, strengthen digital performance, and prepare for the future of retail web platforms.
Additional recordings will be available in the on‑demand library, covering topics such as AI applications in dealership operations, parts management, off‑grid solar, sales techniques, influencer partnerships and inventory strategy. The full library of video previews is available on RVDA’s Convention/Expo website, with additional clips being added as the event approaches.
The RV Dealers Convention/Expo is sponsored by RVDA of U.S., RVDA of Canada and the Mike Molino RV Learning Center.
