The RV Dealers Association (RVDA) has launched a new member service, the RVDA Help Desk & Solution Center, designed to provide a wide range of assistance to dealer members.
The RVDA Help Desk & Solution Center, first announced at the 2024 RV Dealers Convention/Expo, is designed to provide professional and timely advice on a variety of dealer or RV industry-related topics such as:
- RVDA member benefits/services
- Manufacturer and supplier questions
- Human resources
- Compliance obligations
- Insurance issues
- Consumer dispute resolution
- Industry/RV consumer data
- Dealership operations
The program, administered by RVDA staff, will offer help and provide resources to assist RV dealers. In more complex business-related cases, the dealer inquiry will be forwarded to Better Vantage Point, RVDA’s endorsed Dispute and Risk Management provider, who will contact the dealer and provide customized, expert support of up to one hour at no charge to help resolve the question.
Members can submit a request to the Help Desk & Solution Center using a confidential contact form using the four options listed below:
RVDA website here: RVDA Help Desk & Solution Center
Email info@rvda.org or call (703) 591-7130, ext. 113.
All submissions are confidential to RVDA staff and Better Vantage Point and will not be shared beyond those necessary to provide assistance. The RVDA Help Desk & Solution Center is a member-only service, and all dealer inquiries will be handled in accordance with RVDA’s commitment to supporting its members.
“A Help Desk was one of the top needs identified in an RVDA member survey conducted earlier this year,” said RVDA President Phil Ingrassia. “Thanks to the support of the RVDA Board of Directors who approved and funded this new program, the association will collaborate with Better Vantage Point to help troubleshoot commonly asked questions and help with many operational and compliance issues.”
“Running a successful professional dealership is complex, complicated and perpetual. Keeping operations running profitably, securely and legally can feel like trying to tuck an octopus into bed at night while the tentacles keep flopping all over the place,” said Tom Kline, lead consultant and founder of Better Vantage Point | Tuck The Octopus. “I am looking forward to digging in to help RVDA members relieve many of the anxieties and worries of running their stores and safeguarding their assets. My job is to help the owner/operators sleep better at night. I am here to provide them with peace of mind.”
Disclaimers:
The RVDA Help Desk & Solution Center provides general business advice and guidance to RVDA members. This service is not a substitute for legal advice and is intended for informational purposes only. The information and assistance provided, whether by RVDA staff or by Better Vantage Point is non-legal in nature. Dealers are encouraged to independently review any advice or suggestions provided and to consult with their own legal counsel or professional advisors as may be necessary.
Better Vantage Point, LLC, as an independent contractor, provides advice and recommendations that do not necessarily reflect the views or input of RVDA. RVDA expressly disclaims any liability for direct, indirect, incidental or consequential damages that may arise from reliance on the advice or recommendations provided through the Help Desk & Solution Center. Dealers are solely responsible for decisions made based on the information or guidance provided.