The Mike Molino RV Learning Center is seeking enrollees for its new Service Writer/Advisor online course, which is geared toward service and parts department workers.
RV industry service experts will be passing along instruction on:
- Improving customer satisfaction and community relations
- Organizing and managing appointments and workflow
- Generating additional services and revenue
- Coordinating with technicians and other departments
- Administrating and operating effectively
- Building trust and rapport
Fully interactive and easy to navigate, the course offers audio voice-over and numerous progress checks. Multiple sections on customer service reinforce and drive-home one of the top skill sets required of top performing fixed operations personnel. The course concludes with a timed, comprehensive final assessment to test knowledge and skills learned in the course.
For more details or to register yourself or someone else for the course, click here.