Dealer consultant Tom Kline of Better Vantage Point brings us another dispatch from the road, and this time he stopped in front of the Coast Guard training facility in Elizabeth City, North Carolina, the main training center for the elite rescue teams that pull people out of deadly seas. Appropriate, because many times without the help of someone like Kline, a dealership owner can quickly find themselves over their heads with an issue that it had simply not been prepared to deal with.
