Truma North America has named Kyle Hastings to the head of service position. In this role, Hastings will lead customer care, mobile service, training and dealer service support from the company’s North American headquarters in Elkhart, Ind. Hastings will report to Mark Howlett, chief operating officer of Truma North America.
Hastings comes to Truma with more than 10 years’ experience building a service team in heating and cooling for critical medical imaging equipment and hospital infrastructure installation and maintenance.
“The RV industry is facing unprecedented times and with more and more families looking to explore the outdoors, we at Truma want to ensure they focus on an experience in comfort. We are committed to providing customers a seamless experience across the sales and service of our products, wherever they may be traveling,” said Gerhard Hundsberger, president and CEO of Truma North America.
Hastings will play an integral role in driving growth within Truma’s service team across training, customer care and field service.
“I came to Truma after the team had expressed desire to improve upon their already-top-tier service. They saw a need to develop a sustainable system built around KPIs and metrics, and I am excited by the chance to get in and help,” said Hastings, who holds an MBA from Columbia Southern University. “Applying my experiences from healthcare, laboratory, and IT field services, where down time is critical, will all aid in the further growth of Truma in the North American market.”