Truma North America has made some changes to its Lakeland, Florida, service center to accommodate more Truma and Alde customers. The new, fully stocked service center is just around the corner from the old location and features a 45-foot-long garage with 14-foot height clearance to fit RVs and motorhomes of any size. The location is fully stocked with factory-direct parts for both Truma and Alde systems, ensuring efficient repair and minimized appointment wait times.
In addition to the new location, the recent uptick in RV travel has led to the need for a second mobile service technician in Lakeland to help meet the increased demand. Bruce Luebke joined David Lehman in Lakeland at the beginning of 2022, and together, the pair have a combined 35 years of hands-on RV industry experience. Both technicians are RVTI-certified and factory trained on Truma and Alde systems.
“We try to make sure everyone that calls us gets an appointment booked in a short timeframe because we know our customers are traveling. I was having to turn people away, which we never want to do. So, when they asked if I wanted some help, I knew exactly who we needed to call,” said Lakeland mobile service technician Lehman.
In addition to its Lakeland service center and its one in Elkhart, Indiana, Truma also has mobile service technicians in Phoenix, Austin, Texas and Denver, with plans to continue adding technicians across North America.
“Our goal is for our customers always to have a Truma mobile service technician within driving distance. With each tech we add, we get closer to that goal and our goal of providing simply better service for our systems,” said Head of Service Kyle Hastings.