Urgent.ly Roadside Assistance, a digital roadside assistance platform, has partnered with Tredit Tire and Wheel Company, a distributor of tires to RV and trailer OEMs across North America. Urgent.ly will provide a full suite of roadside assistance services for Tredit’s end-user customers. Protected customers have the convenience of digital dispatch, real-time status updates and live-tracking.
The new Tredit Advantage program from Urgent.ly provides digitally connected services not only for flat-tire change, but also towing, car-lockout, and jump start, covering both the tow vehicle and the trailer. Urgent.ly offers the ability to request service via a traditional dedicated phone line as well as a Tredit-branded native mobile application, available on the Apple App Store or the Google Play Store.
Urgent.ly provides roadside assistance service in North America by digitally connecting motorists in need with nearby, available, and qualified service providers. The service network has more than 45,000 roadside assistance service vehicles, a 24/7 customer support team, live-tracking, and real-time status updates.
“What we are most excited about is the partnership with Urgent.ly to exclusively deliver their simple and intuitive application with web-integration to the towable industry – the experience is really as simple as using an UBER for roadside assistance and such an exciting departure from the traditional roadside programs offered to our industry,” said Andrew Wuescher, VP of sales and marketing of Tredit. “Along with the extensive product warranties already supported by Tredit, this program allows us to reach the end-user customers and help them with their roadside events in the most comprehensive method ever offered in the RV and trailer industry.”
“We are always trying to find ways to give the end user a good travel experience and minimize the downtime, when they ‘just want to get there,’” said Missy Rogers, national accounts manager of Tredit.
“A founding objective of our mission – to reinvent the global roadside assistance industry – includes providing innovative products and service across a wide range of automotive vehicles and customer channels,” said Chris Spanos, Urgent.ly CEO and co-founder. “We’re excited to bring Urgent.ly’s innovative roadside assistance platform and service to RVs, trailers, and other medium- and heavy-duty vehicles in partnership with Tredit as the market leader.”