Fort Wayne, Ind.-based Vision Dealer Solutions said it has enhanced its Virtual F&I Customer Mode to allow its dealers to deliver a more seamless F&I experience to its customers.
Through this enhancement, customers will now be able to complete a custom questionnaire unattended, meaning they can answer it outside of the dealership at their leisure. The customer receives an introductory letter in an email that walks them through the process and provides a link to the questionnaire. Once completed, the dealer is notified that the customer is ready for delivery.
With Customer Mode, customers can also answer surveys and take self-guided tours of dealers’ F&I product features and benefits, including promotional materials like brochures and videos while they wait. Customers can even select their radio presets and view Google reviews of their dealership, all within the convenient app.
“Vision Dealer Solutions continues to innovate products that help dealer clients remotely connect with customers and deliver experiences that elevate their satisfaction,” said Ron Martin, president of Vision Dealer Solutions. “Our customer questionnaire now provides an added level of convenience, allowing it to be completed remotely and creating a seamless process for both the customer and the dealer.”