Tom Kline, lead consultant and founder of Better Vantage Point, will host the webinar.
In the announcement of the event, Kline noted that “the RV industry is flooded with first-time buyers. Year-over-year sales have skyrocketed, and dealers are holding the line on profitability on each unit. With this influx of new RVers, it is more important than ever to build trust after the sale.”
He said he will discuss his three-step model to manage customers and de-escalate problems.
Strategies discussed during the workshop will cover:
- Addressing problems early, before they cost money
- Offering potential solutions instead of ultimatums
- Achieving customer buy-in and closing the dispute
Kline has worked with both publicly-held and private dealerships. Better Vantage Point provides RVDA’s endorsed Safeguard Your Dealership program to help dealers mitigate all types of risk. He is also a contributing blogger to RV PRO.
To register for the webinar, click here.