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Webinar Explores Solving Customer Problems Before They Get Costly

The Mike Molino RV Learning Center and Better Vantage Point team up to present the webinar, “First Time Buyers: Strategies to Build Trust and De-escalate Problems,” at noon ET on Tuesday, March 23.

Tom Kline
Tom Kline

Tom Kline, lead consultant and founder of Better Vantage Point, will host the webinar.

In the announcement of the event, Kline noted that “the RV industry is flooded with first-time buyers. Year-over-year sales have skyrocketed, and dealers are holding the line on profitability on each unit. With this influx of new RVers, it is more important than ever to build trust after the sale.”

He said he will discuss his three-step model to manage customers and de-escalate problems.

Strategies discussed during the workshop will cover:

  • Addressing problems early, before they cost money
  • Offering potential solutions instead of ultimatums
  • Achieving customer buy-in and closing the dispute

Kline has worked with both publicly-held and private dealerships. Better Vantage Point provides RVDA’s endorsed Safeguard Your Dealership program to help dealers mitigate all types of risk. He is also a contributing blogger to RV PRO.

To register for the webinar, click here.

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