Widewail, a reputation management and social media engagement platform, announced that it has become a participant in the CDK Global Partner Program, one of the largest third-party partner programs in the industry. Widewail is now part of a marketplace of applications and integrations that CDK Global developed to help automotive dealers succeed.
“Widewail is proud to be a part of the CDK Global Partner Program, making it easier than ever for dealers in multiple verticals to strengthen their reputation via a strategic customer review acquisition program,” said Matt Murray, founder and CEO of Widewail. “Widewail brings much-needed automation to the customer review process without sacrificing a personal touch. Our technology initiates a meaningful interaction that builds loyalty, reinforces a positive experience, and inspires new customer relationships to form through the trusted word of a peer review.”
As a member of the CDK Partner Program, Widewail is seamlessly integrated with CDK data, bringing a turnkey solution to review generation and management for CDK dealers, the company said. Unique to the CDK Partner Program is the ability for dealers to personalize review invitations by sales or service experience, prompted at the close of a repair order or sale, and then direct the review to the appropriate Google My Business page. This level of detailed categorization and personalization helps produce more responses from customers and enhances the quality of the review content on the review site, according to the company.
Widewail’s solution also features:
- Instant notification via text of a negative review and a suggested human-authored response to publish or edit
- Continuous monitoring of stores’ review sites on Google, Yelp, Facebook, and other industry-specific sites
- Access to real-time analysis and reporting across monitored sites
- Sentiment scoring for Facebook and Instagram
- Side-by-side comparisons among profit-centers
- Q&A seeding and management on the location’s Google My Business page