Car Wars announced a partnership with Kenect, makers of a texting platform geared at the vehicle sales industry, to bring automotive and RV dealers a best-in-class combined offering of call tracking and texting platforms, the companies said.
In announcing the deal, they said that typically, to allow customers to both text and call the business, a dealership would have to provide customers with a line for texting and a line for phone calls. This experience is cumbersome for customers and also results in a loss of both phone calls and texts when customers attempt to text or call a number without the correct functionality.
Dealerships who partner with Kenect and Car Wars can streamline communication and instantly connect customers with their intended party. By leveraging the integration, customers can call and text via the same phone number. Text messages will show in Kenect so agents can quickly handle the conversation, calls on that same line will connect to the intended party at the dealership and provide tracking, categorization, and reporting on those phone calls through Car Wars.
These exchanges will provide dealers with up-to-date customer records in CRM for a modernized workflow.
“Kenect is excited to team up with Car Wars. This integration will be a game-changer in the industry, allowing businesses to send and receive text messages from their business’ number, collect payments, and generate leads through texting. We’re so thrilled to be partners with a great company like Car Wars, to add even more tools to help businesses succeed,” said Shaun Sorensen, Kenect CEO.
