Dometic announced the launch of a new education system, Dometic Product Academy — a learning management system designed to enhance product knowledge and sales performance for RV dealer salespeople.
Beginning with 25 courses, the trainings inside will empower entire dealer teams to stay ahead in a rapidly evolving industry, the company said.
Unlike traditional online training programs, the program is designed to be an interactive and adaptive experience. Leveraging cutting-edge technology, the platform delivers personalized learning experiences tailored to develop their sales and technical knowledge of Dometic products. The system encourages engagement through quizzes, live polls and even a custom-tailored support feature that provides real-time answers to questions as they arise. Learners can access a comprehensive curriculum covering a wide range of topics, including refrigerators, air conditioners, furnaces, awnings, outdoor goods and more.
“We are excited to introduce Dometic Product Academy as a valuable resource for our customers,” said Michael Walsh, business director of service and aftermarket sales at Dometic. “By investing in our customer’s education, we are strengthening our position as an industry leader and delivering exceptional value to our customers.”
Key features of Dometic Product Academy include:
- Certifications: Learners can become a Dometic Certified Product Specialist.
- Personalized learning paths: AI-driven recommendations based on learners’ roles and performance.
- Comprehensive curriculum: In-depth training on Dometic products, services and industry best practices.
- Interactive learning experiences: Engaging content formats such as videos, simulations, quizzes and live classes with resident experts.
- Performance tracking and analytics: Measurable results to assess development and participation of learners.
Dometic Product Academy is designed to boost engagement, improve knowledge retention and drive business growth, the company said. By equipping sales representatives and aftermarket technicians with the skills and knowledge they need to succeed, Dometic Product Academy is a catalyst for innovation and excellence.
The launch allows all aftermarket Dometic customers access to the Dometic Product Academy. As the program expands, it will continue to add new resources, courses, reference material and even live sessions with product specialists, keeping teams up to date on Dometic’s latest advancements.
