Mike Neal, president of Brown & Brown Dealer Services (BBDS), announced that Nicole Townsend has been promoted to director of operations for BBDS.
Townsend joined Brown & Brown Dealer Services in 2018, bringing over 20 years of automotive industry experience and knowledge. She began her automotive career at an early age and has held various positions within the industry, giving her a unique perspective and comprehensive understanding of business operations.
“Maintaining an effective and reliable infrastructure will be more critical than ever as Brown & Brown Dealer Services continues to grow,” Neal said. “No one knows more about the systems and processes essential to the F&I business than Nicole. Her proven results, depth of knowledge and years of valuable experience will help us further develop our competitive edge.”
“I am thrilled to have the opportunity to lead the streamlining and development of business operations for BBDS and to collaborate with our exceptional team,” said Townsend. “We will continue prioritizing delivering innovative solutions that help our teammates and customers achieve their goals.”
