Rixen’s Enterprises, a family-owned business servicing the RV and marine markets, announced it is working to improve all aspects of its website to enhance customer service and has added Grover to enable its customers the ability to find the correct information faster. In turn, this newly created knowledge base can be shared through a similar OEM platform. Rixen’s said it encourage everyone to check this out and provide feedback so the company can work out the glitches.
“We are excited to apply new technology for our builders and customers,” said Mike Rixen, general manager.
Grover is the newest platform from GoCode, the innovative minds behind interior trim kits that save van builders thousands of hours every year, Rixen’s said in a release. Using the latest AI agent technology, Grover creates digital assistants for RV brands to educate and engage their customers throughout the ownership journey. Grover is all-inclusive platform for brands to stay close to their customers with features for troubleshooting, trip planning, and community. Grover is excited to partner with Rixen’s to take their industry-leading support to an even higher level, Rixen’s said.
