Rossmonster Debuts AI Assistant To Improve Customer Service
Rossmönster, the Colorado-based builder, has announced a new partnership with Grover, the AI-powered van-life assistant from GetGrover.ai.
This collaboration marks a major step forward in customer support and ownership experience, bringing a smart, intuitive resource to every Rossmönster vehicle owner, the company said.
Through this partnership, Rossmönster customers will have access to a custom AI assistant built specifically for their vehicle. Whether a customer owns a one-of-a-kind custom build or a model from the Rossmönster lineup, Grover delivers service and troubleshooting information tailored directly to that exact rig. From understanding electrical layouts to managing plumbing, heating or solar systems, Grover acts as a 24/7 first line of support – always available, always specific and always ready to help.
“The goal with Grover is simple,” said Luke Farny, Rossmönster CEO. “We want our customers to feel supported, empowered and confident in their vehicles, whether they’re parked at home or 200 miles into the backcountry. This partnership lets us bring instant, accurate answers to their fingertips, without losing the personal touch our team is known for.”
The beauty of the integration lies in how it connects AI efficiency with real human expertise. Grover can instantly answer common questions, walk owners through step-by-step troubleshooting and even provide curated technical guides. When an issue requires additional attention, customers are seamlessly connected with Rossmönster’s service team, ensuring they receive help quickly while maintaining the brand’s hallmark of personal, high-touch support, the company said.
Beyond service, Grover will also act as a hub for community and shared knowledge. The platform curates insights, stories and trip ideas from the wider Rossmönster family, helping owners discover hidden gems, share advice and make the most of life on the road. Beyond repairs, it’s about giving Rossmönster customers the confidence to go further.
Even better: Grover access will be completely free for all Rossmönster owners. New vehicle owners will enjoy access aligned with Rossmönster’s three-year warranty, while all existing customers – regardless of warranty status – are being grandfathered in with complimentary access for the next year.
“We’re proud to bring this kind of innovation to the van-life space,” added Farny. “Rossmönster has always been about building a community of adventurers as much as building the best adventure vehicles on the market. Grover helps us strengthen that connection.”
The Rossmönster and Grover integration will officially roll out by the end of October. For more information on Rossmönster’s complete lineup of adventure vehicles, visit Rossmönster.com