RV Help and Keystone RV Company announced a technician training program at the National RV Training Academy (NRVTA), scheduled for Nov. 20-21. The workshop, offered free to members of the RV Technician Association of America (RVTAA), filled to capacity within days of announcement and represents a meaningful manufacturer investment in strengthening mobile service capabilities to complement traditional dealership networks, the companies said in a release.
The initiative addresses a critical industry need: ensuring RV owners have access to qualified service whether they’re traveling, boondocking or simply unable to reach a dealership. By training mobile technicians directly on Keystone systems, the program expands service options for customers while supporting dealers who increasingly rely on certified mobile technicians for overflow and remote service calls.
Keystone’s service leadership team, including Stephen Holmes (assistant VP, service operations) and Denny Holmes (director, service repair operations), developed the curriculum using warranty data analysis to focus on real-world service challenges. The hands-on program features actual RV units and direct access to Keystone’s warranty managers.
“Keystone’s investment in this training demonstrates their understanding that today’s RV owners need service options that match their lifestyle,” said Heath Padgett, CEO of RV Help. “Whether someone is at a campground in Yellowstone or in their driveway, they deserve access to technicians who understand their RV’s specific systems.”
The program complements Keystone’s existing dealer network by creating a larger pool of qualified technicians who can handle warranty work, reducing wait times and improving customer service across all service channels.
