RMS, a hospitality platform for hotels, motels, serviced apartments and campgrounds, announced that its fully integrated payment solution, RMS Pay, has surpassed €1 billion in processed transactions just one year after its global launch.
This milestone signals a fundamental shift in how guests book and pay for stays, RMS said in a press release. Speed, convenience and flexibility are now baseline expectations, with digital wallets and Buy Now, Pay Later options increasingly shaping booking behavior.
RMS Pay, fully embedded within the RMS property management system, meets this demand by automating the entire payment journey, the company said: from secure pre-authorizations and scheduled charges to reconciliation, reporting and dispute resolution, removing friction for both staff and guests.
The result is a frictionless experience for guests and a major time-saver for teams, RMS said. Operators using RMS Pay report faster cash flow, significantly fewer no-shows and a 99.95% dispute-free rate, while saving hours each week on manual admin. At Woodgate Beach Houses, for example, automation has cut weekly payment reconciliation time by more than 10 hours.
Roomzzz Aparthotels has experienced similar benefits. Victoria Curley, head of commercial, said: “With RMS Pay, we don’t have to worry about night shift balancing or end-of-day checks, it just works. What used to take our team an hour is now automatic.”
RMS Pay is fully embedded into the RMS platform so operators can start accepting both card-present and eCommerce payments within minutes of onboarding. There’s no extra setup or technical work required, customers can just switch it on and start transacting.
Among its most popular features are Pay by Link, Charge to Room and upcoming scheduled payment functionalities. Each is designed to meet the expectations of today’s digitally fluent travelers, particularly younger generations who value convenience and flexibility when booking.
Adam Seskis, CEO at RMS, added: “Payments have become one of the most important touchpoints in the guest journey. Guests expect fast, flexible and secure payment options, and if those expectations aren’t met, they’ll go elsewhere. With RMS Pay, we’re creating a platform that helps operators stay ahead of these expectations, reduce fraud, operational friction and deliver a smoother, more personalized experience from the very first interaction.”
RMS Pay is PCI DSS-certified and uses tokenized data storage to protect guest information, RMS said. Built-in fraud monitoring, dispute resolution tools and consolidated reporting enable operators to manage their entire payment landscape from a single, secure dashboard.
