Every year, Coach-Net, a provider of RV technical and roadside assistance for 35 years, honors its hardworking employees with an Employee Appreciation Week full of festivities, engagement and celebration.
This year was a bit different, as Coach-Net included 4 very special guests: Jayco/Entegra, Lippert, Airstream and Winnebago to join in on the fun.
The company said it brought representatives in from the four companies to experience the unique Coach-Net culture, discuss partnership updates and tour their new office headquarters in Grapevine, Texas.
“Transparency, open communication and accountability are very important to us and what’s more transparent than inviting our partners to our home,” said Laura Mastronardi, Coach-Net client relationship executive. “We were extremely honored that Jayco/Entegra, Lippert, Airstream and Winnebago could be a part of our Employee Appreciation Week.”
Each special guest started their visit with a tour of Coach-Net’s headquarters where they were immediately immersed in the RV lifestyle. They were able to view pictures of Entegra, Airstream and Winnebago RVs decoratively adhered to windows in the Coach-Net lobby and photo canvases of Coach-Net employees out enjoying the company RVs displayed on the call center floor. The office tour also included images of Coach-Net members sharing memories of their travels. These displays serve as a reminder to employees and visitors of Coach-Net’s ultimate mission, which is to provide a carefree RVing experience so members can focus on making memories with their friends and family.
Guests also had the opportunity to experience live RV technician training as Lippert Components was on site to provide hands-on instruction and guidance to Coach-Net’s own in-house RV technicians. The knowledge gained in these trainings is invaluable as they are able stay up to date on the latest RV features and accessories in order to provide the best instructions to members who call in needing help.
In addition to the live training sessions, guests were also able to see, touch and feel the custom “tech table” that was built by their RV technician team. This table includes several RV components that normally can’t be seen on a fully built RV, including water heater anode rods, plumbing, tanks, and tank sensors. The electrical wiring works just like a real RV and even the plumbing works. This fully functioning table gives Coach-Net technicians more hands-on training so they can best help members when they need it most.
