Grand Design is offering its clients and dealers a new, enhanced e-commerce shopping experience. Developed on Adobe Commerce (Magento), customers shopping for Grand Design RV merchandise now enjoy end-to-end personalized B2C and B2B service.
Owners, family members and friends can register to create a Grand Design account through a single sign-on to save their product wish lists, allow remote shopping assistance, view their orders, and securely store their payment information.
“We are constantly looking for ways to give our customers the very best experience when working with Grand Design,” said Don Clark, president and CEO. “Whether it’s finding a new home on the road, engaging with our customer service team, or offering an upgraded merchandise experience, Investing in all aspects of their outdoor journey is how we continue to strive for ‘Customers for Life.’”
Providing owners with a personalized, comprehensive shopping experience was a top priority when evaluating which development platform to work with to enrich the Grand Design customer journey, the company said.
“We are thrilled to provide our customers with an easier, more mobile-friendly platform to purchase their favorite Grand Design apparel, outdoor equipment, games, pet accessories and more,” said Natalie Martin, director of marketing for Grand Design. “The enhancements that have been developed greatly improve our customers’ shopping experience and offer an opportunity to engage in Grand Design’s unmatched commitment to service.”
Find the company’s new shopping platform here.
