40 Under 40: Racheal Clyde

Racheal Clyde is a born leader, which shines through her trajectory at Campers Inn RV.

She started at Campers Inn RV as a service adviser with no experience in the industry. Within one year, Racheal had been promoted to parts and service manager at the company’s Pittsburgh, Pennsylvania, store. During her tenure as the parts and service manager, she continued to develop her skills and was promoted again in January 2024 to assistant regional service director with Campers Inn. And on July 1, Racheal began working with her own pod of four stores.

Racheal has played a key role in developing and enhancing stores under her supervision. Her commitment to learning is clear through her participation in various leadership training programs, including those offered by the Pennsylvania Recreation Vehicle and Camping Association (PRVCA), Campers Inn, Spader Service Management and Spader Pro-Daptive training.

“This training helped Racheal build her leadership skills, which has propelled her through several promotions to the point where she is leading multiple stores within Campers Inn,” a peer says. “Racheal is part of the coaching of new and existing managers within her respective stores, which continues to cultivate the next leaders within Campers Inn.”

Racheal builds the skill of new service managers through weekly meetings, to ensure they understand Campers Inn processes and are set up for success.

When the Pittsburgh store was being relocated, Racheal worked hard to find employees new roles within the organization. She helped transition the store, then traveled to other dealerships to train and hire new employees.

“When we have been short staffed at dealerships, she has traveled to those locations to train new staff and stabilize operations within the dealership,” her peers say.

Another peer adds, “Racheal has proven her skills in the dealerships she oversees, with the overall improvement in AI generated by 25% as well as overall improvement in CSI [customer satisfaction index] that we measure internally.”

Her primary goal is to stabilize turnover at store locations, which she has accomplished by hiring the right leaders at the right time, according to her peers.

Racheal then develops an individual training plan for managers to clinch their success at their respective stores. She continues to guide leaders through the company’s internal coaching tools, which helps managers at the store level coach and retain talent longer.

“Through her effective training methods, she has improved customer communication, as seen through her CSI metrics, which exceed our company’s minimums. Those same stores were below the minimums prior to her,” company leadership says. “Our overall expense ratios in service have dropped by 30 points in the first seven months of the year in one store versus where they were before she started working with the store. “

Racheal is an avid pet lover who finds joy in her own dogs and any other ones she can rescue. She also derives joy from spending time with her nieces.

Racheal’s advice for upcoming leaders in the RV space:

“Embrace open dialogue and new ideas. Don’t hesitate to ask questions or share your perspective. And always lead by setting a strong example.”