A Whole New Level

Leveling an RV properly helps ensure customers have the best experience and get the most out of their RV. RV PRO sought input from experts about the need-to-know aspects of leveling and stabilization solutions so that dealers can better equip their customers.

What is new and innovative in leveling and stabilization products for the RV industry right now?

Mike Kimes, vice president, EQ Systems: Innovative leveling systems for RVs now offer full operation via smartphone or tablet, making it incredibly convenient to level your RV with just a touch of a button. These systems provide a quick and efficient solution, featuring Bluetooth capability for remote control, audible and visual prompts for progress updates, and an auto all-retract feature for easy stowing of leveling legs. With high accuracy within half a degree, these systems ensure perfect leveling, enhance stability and comfort, and combine convenience, accuracy and ease of use to simplify the leveling process and [improve] the camping experience.

What are the different leveling and stabilization needs for different types of RVs (i.e., a Class C versus a travel trailer)?

Raymond Padgett, vice president of sales and marketing, Ultra-Fab Products: Travel trailers need good scissor jacks. Of course, these come standard on many travel trailers, but there are improvements available over the OEM models.

More is often needed for true stabilization. Tire locking chocks (the ones that go between the tires on a tandem axle trailer and lock them in place) are the next line of defense, as they take practically all the motion out from front to back and most of it out from side to side. For fifth wheels, a good kingpin stabilizer is recommended because that kingpin area hangs over nothing (customers complain about jostling waking them up because their partner gets up in the night).

Slideout supports are critical as long as you get a brand that cannot damage the slideout. Using them protects against the extra strain of people and animals moving around in that space.

Kimes: The leveling and stabilization needs for different types of RVs … can vary significantly due to their distinct designs and uses. Class C motorhomes often feature built-in hydraulic leveling systems, providing a convenient push-button solution for leveling side to side and front to back, ensuring stability and proper function of various RV systems and appliances. However, not all Class C RVs come equipped with leveling jacks as standard, especially base and mid-range models. Higher-end models may offer automatic leveling jacks, and aftermarket options are available for those who want to add this feature. On the other hand, travel trailers typically require manual leveling with blocks or ramps on either side to balance the weight evenly. This process involves checking the level, setting leveling blocks, pulling onto the blocks and rechecking the level. Travel trailers can benefit from additional stabilization for comfort and safety. In summary, Class C motorhomes generally have more advanced leveling systems built-in, while travel trailers rely more on manual methods and may require additional stabilization measures.

How can dealers explain to customers why it’s important to stabilize and/or level an RV, and what risks there are if they don’t?

Padgett: I often hear dealers say, “Does the shaking in the RV (when walking around or from a strong wind) bother you?” Most customers will readily say that it does, especially for the kingpin area of a fifth wheel, as many report waking up in the night because their partner got up [and] that simple action shook the entire front end of the fifth wheel. Once the customer acknowledges this, it is easy to recommend the right product to fix it.

Kimes: Dealers can highlight the importance of stabilizing and leveling an RV by explaining the benefits and potential risks. A level RV prevents instability that can lead to discomfort and safety hazards. It also helps maintain the structural integrity of the RV by evenly distributing weight, reducing the risk of long-term damage. Additionally, stabilizing the RV prevents accidents, such as items falling or tipping over, and extends the RV’s life span by preventing unnecessary wear and tear.

What kind of maintenance is required for leveling/stabilization products, and what do dealers need to make their customers aware of?

Padgett: For tongue jacks, it is critical to put grease on the gears once or twice a year. On Ultra-Series tongue jacks, the inner screw rod can also be greased, ensuring an extremely long life for the jack.

For scissor jacks, we recommend spraying the screw mechanism with a graphite spray once or twice a year.

Kimes: Regular maintenance includes checking for wear and tear, lubricating moving parts and keeping components clean and free from debris. Hydraulic leveling systems require routine checks of hydraulic fluid levels and inspection for leaks, while manual systems, though needing less maintenance, must be used correctly to avoid damage. Automatic leveling systems also need regular inspections, cleaning and ensuring they function correctly. Dealers should educate customers on the importance of following the manufacturer’s maintenance guidelines and performing regular inspections to prevent issues and ensure smooth operation.

With the increased popularity of off-grid camping, are there different leveling and stabilization needs depending on where end users are RVing? If so, what should dealers be doing to best meet their customers’ needs?

Kimes: The leveling and stabilization needs for RVs can vary depending on the terrain and environment, especially with the rise in off-grid camping. Off-grid camping often involves more uneven and rugged terrain compared to traditional campgrounds. Automatic leveling systems that can handle significant variations in ground height are particularly beneficial. Heavy-duty stabilization jacks provide additional support on soft or uneven ground. Dealers should educate customers on proper leveling and stabilization, offer demonstrations and training, and emphasize the importance of regular maintenance to ensure equipment remains in good working condition. By addressing these needs and providing the right tools and education, dealers can help customers enjoy a safer and more comfortable off-grid camping experience.

What else do our readers need to know about leveling and stabilization solutions?

Padgett: Not all are created alike. Be sure you are comparing products of similar weight ratings and similar warranty lengths. And don’t assume retail customers just want a good price. They take pride in their units and want to enjoy the lifestyle. Sometimes we do a disservice to them by not showing them the upper end of products in the leveling and stabilization area.

Kimes: When it comes to leveling and stabilization solutions for RVs, there are a few key points to keep in mind. Different RV types, like Class C motorhomes and travel trailers, have unique leveling and stabilization needs. Leveling and stabilization are not just about comfort; they are essential for the proper functioning of the RV and the structural integrity of the vehicle. By understanding these aspects, [dealers] can [help customers] make informed decisions and enjoy a safer, more comfortable camping experience.