Webinar: Reports & Analytics to Manage Your Service Department & Reduce RECT

Do you know how to use reports and analytics created by your service department and reduce repair event cycle time (RECT)?  

Learn how to use a technician statistics report to understand the following for your service department: 

1. What is efficiency? 
2. What is productivity? 
3. What is proficiency? 

 Also, learn more about your effective labor rate (Hint: it is not the charged labor rate). Manage open repair orders and reduce service times with these reports and more insights.

John Fackrell, Customer Development Manager

Fackrell has over 18 years of experience in the recreation world as a sales engineer, on-site trainer consultant and accountant. He has also worked as general manager of a dealership and as an assistant controller for an 18-store dealer group. Fackrell has overall 42 years of experience in management, accounting and business ownership.