Noted author and speaker Chris Helder will present “The Power of Influence: Mastering the Customer Experience,” during the opening general session of the RV Dealers International Convention/Expo on Tuesday, Nov. 7. The convention is sponsored by RVDA, RVDA of Canada, and the Mike Molino RV Learning Center.
This powerful keynote address, made possible by convention Platinum Partner Wells Fargo CDF, will focus on communication techniques that can make an immediate impact and maximize the customer experience. Helder has a fresh approach that concentrates on creating a strong connection with customers that can lead to better performance in all areas of the dealership.
The convention theme is “Gear Up for Success,” and dealers are encouraged to bring their top performers for a week of fixed-operations training and education, leadership development, networking, and motivation that will take their performance to new heights.
Registration is now open and early bird rates apply through June 30. Dealers who register at least one person from their dealership by June 30 at the early bird rate of $609 lock in a rate of $589 for the rest of their company’s registrants—no matter when they sign up. That represents a 40 percent savings off the full convention rate for the first registrant alone.
Convention/Expo week starts with Vendor Training +Plus on Monday and Tuesday, and includes a general session, educational and networking programs for young executives, Partners in Progress meetings, and track workshops designed to address the leading issues that drive every department in the dealership. In addition, the Society of Certified RV Professionals will head into its third year with another special event featuring recognitions, a guest speaker, and networking opportunities. Registrants can also attend a mini-rental school at no extra charge.
Relevant education tracks that address dealerships’ key areas offer a curriculum designed specifically for RV dealership employees. Education tracks for dealer/GMs, sales, service, parts, F&I, rental, and social media/eMarketing offer something to meet the professional development needs of most fixed-ops professionals.
There will also be an expo with more than 100 exhibitors that serve RV dealers by providing insurance products, finance tools, and training expertise, as well as the leading suppliers and manufacturers. These exhibitors can offer the dealer new ways to improve sales, management, customer service, and employee performance.
Visit www.rvda.org/convention for regular updates as the convention approaches.