The RV Dealers Association has begun its Annual Dealer Satisfaction Index survey to measure manufacturers’ performance.
The DSI measures dealers’ attitudes about their manufacturers’ performance in topics identified by RVDA’s Industry Relations Committee. Those areas include:
- Reliability and quality of vehicles
- Parts support
- Dealership warranty support
- Competitive price/value of RVs with sales territory protection
Many manufacturers use DSI results to adjust policies and procedures that affect dealers, so it’s extremely important for all dealers to fill out the survey and rate every brand and manufacturer whose products they carry.
RV dealers can to access the survey here.
The preferred method for completing the survey is online, but dealers are also permitted to print and fax the survey to RVDA if necessary using a PDF found online, here.
For more information, send an email to [email protected] or call the dealer services hotline.