Luxury fifth wheel and toy hauler manufacturer, DRV Luxury Suites launches MyDRV, a new consumer focused mobile app, which helps customers oversee their RV.
“This app is rich in content and information regarding overall RV maintenance and ownership, but also includes information relevant to the owner’s specific rig – creating a unique user experience,” said Lesley Melvin, Heartland’s director of marketing. “When you buy a DRV, you are buying a home. You want quality, comfort, safety and above all you want service. And this is just one more way we can provide the best service to our customers.”
MyDRV is a mobile app that allows the customer to enter their VIN# and monitor warranty information, sales and parts orders, as well as maintenance tips. MyDRV provides a robust and ever-growing library of how-to content, checklists, and provides instruction on vital operational and maintenance tasks. Owners’ manuals and warranty information are readily accessible on the app, along with a dealer directory. Based on the customer preferences, they can opt in for push notifications, which will alert them of their parts shipping, or when their warranty claim has been processed, to even a local rally in their area.
“High quality and customer service are our top priorities and creating this app allows us to provide up-to-date information regarding our customer’s units. Information is updated daily, and customers can opt-in for push notifications, therefore they are notified instantly when there is a change in their warranty service status or their parts order status,” said Jim Fenner, vice president of customer service, engineering and quality for Heartland RV, Cruiser RV and DRV Luxury Suites. He continued, “the MyDRV mobile app provides our customers with a better experience right in the palm of their hand, and provides a sense of comfort knowing that information they may need is easily accessible no matter where they are.”