Join IDS’ Constellation Dealer Forum this month to learn how dealers are leveraging technology to have better communication with customers.
Customer expectations are higher than ever, the company said. Thanks to the “Amazon effect,” buyers now expect seamless, instant and personalized interactions. Is your dealership keeping up?
The forum is slated on Friday, Feb. 28 at 11:30 a.m. EST / 8:30 a.m. PST. This month’s Dealership Insights Forum will discuss how dealers are leveraging technology to break down silos, streamline communication and deliver an exceptional customer experience — before, during and after the sale.
Hosts:
- Sara Gauthier, customer success coordinator at IDS
- Larry Ortman, customer service manager at Village RV
Discussion Questions:
- How have customer expectations around communication changed?
- How are you utilizing technology to streamline customer communications?
- How can dealership teams take a more holistic approach to communication across all departments?
- What strategies are you using to exceed customer expectations?
Register for the discussion here: https://www.ids-astra.com/dealership-insights-forum/
