Agero, a B2B provider of roadside assistance services to automotive manufacturers and insurance providers in North America, announced that it was chosen as the roadside assistance and customer assistance center supplier for Ford’s commercial vehicle and motorhome divisions.
Ford’s selection of Agero builds on the companies’ existing, 11-year relationship, and gives Agero a critical new role in managing Ford’s motorhome consumer affairs program, providing a white glove, personal assistance to the base of warranty customers.
“Ford has been a valued partner for more than a decade. When the company decided to increase service continuity, we knew we had the tools and services required to put them in the best position to succeed,” said Cathy Orrico, COO of Agero. “Our industry leading, customer-centric services provide drivers with an unmatched roadside assistance experience that is reliable, efficient and seamless.”