The following was produced by RV Industry Association staff for its newsletter.
Freightliner Custom Chassis Corp. (FCCC) President and CEO Jeff Sather likes to remind his team that it is not parent company Daimler Trucks North America (DTNA) that pays their salaries; instead, it is their customers. That is why taking care of customers first and foremost – and cultivating that culture throughout the company – is his passion.
“Our products are not just steel and rubber – they’re someone’s dream,” says Sather. “We embrace our customers, we want them for life, and we want to deliver on the memories they’re making. One customer at a time, one ride at a time – that’s why we come to work each day.”
This philosophy and drive have guided Sather throughout his career. He started with DTNA in Portland, Ore., in 2001, eight years after getting his MBA from Seattle University in 1993, but he was not introduced to the RV business until he, his wife, and two sons moved to North Carolina in 2008, where he became DTNA’s general manager and controller for the company’s aftermarket and specialty vehicles operations. There, among other responsibilities, he oversaw finance for the custom chassis business, which includes RVs.
To read the rest of the interview, click here.
