The Mike Molino RV Learning Center and the Florida RV Trade Association (FRVTA) have partnered to provide online video-based training for RV dealership personnel through the Distance Learning Network (DLN) for the thirteenth consecutive year.
Dealers taking a yearly subscription to the DLN receive unlimited access to more than 40 training sessions, coursework reviews, and test preparation sections. The sessions are available throughout the program year.
Last year, FRVTA upgraded its web-based platform – from the University of South Florida to Florida Gateway College – creating a high-definition platform with streaming capabilities. The 2018 to 2019 DLN program offers a broad curriculum designed to improve the performance of most dealership personnel, including:
- RV New Technician Preparation Course: More than 30 hours of instruction will help train new technicians on all the basics or foundation-level skills necessary to become safely productive technicians in a minimum amount of time, and can also help prepare them for the RVDA-RVIA RV Service Technician Certification. Certified Technicians can use completion hours for renewal of certification requirements.
- Service Writer/Advisor Course: This one-hour program is ideal for both veteran service writers/advisors and new hires. The program helps prepare for the RV Learning Center’s Service Writer/Advisor Certification test. Completion of the course counts toward recertification requirements.
- Advanced/Manufacturer Specific Training: Features product-specific training from RV manufacturers and suppliers from within the RV industry.
- RV Greeter - Receptionist Course: A 50-minute program that covers: the importance of customer service; the skills and expectations for the RV receptionist; the importance of making the right first impression; communicating on the phone; handling difficult customers; and organizational techniques for the workplace. The program includes a final exam and certificate of completion.
“Because it’s delivered right to your dealership, this is extremely cost-effective training and that is important as dealerships will have more employees to train as the demand continues to increase,” said Lance Wilson, FRVTA executive director. “FRVTA also provides mentor support and encouragement throughout the year, once the dealership is signed up for the program.”
The only requirement to participate is a high-speed internet connection. A video cable connected to a television is also useful for group training. A one-year subscription to the program costs $995 per dealership location.
A discount is given for multiple dealerships (5 or more). The subscription term is Aug. 1 – July 31, 2019.